Privacy Policies

This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information when you use our services. It also outlines your rights to control your data, and the measures we take to ensure its protection. We take data privacy very seriously. We believe that our customers' private and confidential data is important and should be handled with the utmost care.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to all information collected through our website, our application, and any related services, sales, marketing, or events.

Personal Identification Information

We collect information that personally identifies you, such as your name, email address, phone number, and company name. This information is necessary to provide you with our services, facilitate communication, and enhance your user experience. Here’s a detailed look at the types of information we collect:
- Name: Your name helps us personalize our communication and ensures that we can identify your account.
- Email Address: Essential for account setup, customer support, service updates, and to keep you informed about our latest products and services.
- Phone Number: Used for a more direct line of communication and crucial for account recovery and verification processes.
- Company Name: Understanding your business helps us tailor our services to better meet your professional needs.

Data Collection Methods

The data mentioned above is collected through various methods, including:
- Sign-Up and Registration Forms: When you create an account or sign up for our services, we collect your information through our forms.
- Customer Support Interaction: When you reach out to our support team, we may collect additional information to help resolve your queries effectively.

Purpose of Data Collection

We use this information allows us to provide personalized support, respond to your inquiries, and deliver service notifications. We also use your email and other contact information to send you promotional messages, newsletters, and other communications related to Funel (Provided you subscribe to it). We believe in responsible marketing and ensure that our communications are relevant to your interests.

Consent and User Choice

Consent is a cornerstone of our data collection process. During the sign-up process, we use a clearly marked checkbox to obtain your consent, ensuring that you are aware of and agree to our data collection practices. You have the right to withdraw your consent at any time. You can also opt-out of marketing communications through the unsubscribe link in our emails or adjust your privacy settings directly within your account.

Data Encryption and Protection

We use high standards of encryption and security measures to ensure the confidentiality and integrity of your personal data. All data, both in transit and at rest, is encrypted using advanced encryption standards. We implement industry-standard protocols to protect data from unauthorized access, alteration, disclosure, or destruction. Our systems undergo regular security audits to ensure that we maintain the highest levels of security.

Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The specific retention period for different types of data is based on our business needs and legal requirements. On expiration of the retention period or upon your request, your data is securely deleted from our systems.

Cookies and Tracking

We use cookies to improve and personalize your experience on our platform. The strictly necessary cookies are always activated. We use various types of cookies, including essential cookies for functionality, analytics cookies to gather usage data, and personalization cookies. Users can manage their cookie preferences through their browser settings. We may use tracking technologies to analyze user behavior, which helps us improve our website and services. This data is processed in a way that does not identify anyone.

International Data Transfer

All user data is stored and processed within our secured servers. We adhere to strict data localization laws and do not transfer data internationally. In scenarios where international transfer is necessary, we will comply with all applicable laws and ensure the highest level of data protection.

User Rights and Data Control

Under GDPR and other data protection laws, users have significant rights regarding their personal data. We fully support these rights and provide the following mechanisms for control:
- You have the right to request access to the personal data we hold about you.
- If your information is incorrect or incomplete, you can request to have it corrected.
- Also known as the 'right to be forgotten', you can request the deletion of your data from our systems.
- You have the right to request that we temporarily halt the processing of your data.
- You can request a copy of your data in a structured, commonly used, and machine-readable format.
- You can object to the processing of your data where we are relying on a legitimate interest.
To exercise any of these rights, please contact us at [email protected].

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date".

GDPR Privacy

We process Personal Data under various legal bases, including consent, performance of a contract, and legitimate interests. You have rights including the right to access, rectify, erase, restrict processing, data portability, and withdraw consent.

CCPA Privacy

If you are a resident of California, you have the right to access the personal information we hold about you, request deletion, and opt-out of the sale of your personal information.

Contact Information

For any further questions or concerns regarding this privacy policy or our privacy practices, please contact us at [email protected]